Big Train World. is located in Noordwolde (fr), the Netherlands. If you would like to place an order, or have a question about an existing order, please contact us through one of the options below.
Payment Options
We recommend that you place your order online for greatest efficiency; however we also understand that not everyone is comfortable with e-commerce.
E-MAIL ORDERS
We do accept orders via e-mail. Please send your order to sales@bigtrainworld.nl, along with your payment instructions.
MAIL ORDERS/FAX ORDERS
To place an order by mail, proceed normally through the ordering sequence, print out the last page containing your selections and mail it to us at:
Big Train World
Bovenstreek 25
8391 HN Noordwolde
Netherlands
Fax: +31 561 431 169
All funds must be in Euro and made payable to Big Train World.
PHONE ORDERS
You can give us a call at Tel: +31 561 431 083 Our regular hours are Tuesday - Friday 9:30 a.m. to 5:30 p.m. and Saturday 10:00 a.m. to 5:00 p.m.
RETAIL LOCATION
If you are in the area, stop in and visit us at our retail location. We are located in Noordwolde Bovenstreek 25 8391 HN Store hours are Tuesday - Friday 9:30 a.m. to 5:30 p.m. and Saturday 10:00 a.m. to 5:00 p.m.
Complaints
If you have a complaint of any nature please contact us immediately by e-mail, mail, telephone or fax. If your complaint cannot be resolved immediately, we will contact you within two business days to offer you an expected timetable for resolving the complaint.
Suggestions
We are delighted when customers and visitors make suggestions. Please contact us by phone, fax, e-mail, or mail with any suggestions you might have and we will respond within seven business days. We are always searching for new product lines to add to our site. If you have a product, please contact us! info@bigtrainworld.nl
Terms & Conditions
Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").
GENERAL
We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed.
We may change, move or delete portions of, or may add to, our Site from time to time.
SITE CONTENTS
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Big Train World. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Big Train World.
The Contents of our Site, and the Site as a whole, are intended solely for personal, non commercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only.
USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Big Train World on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Big Train World property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Big Train World of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Big Train World will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Big Train World is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
COMMUNICATIONS TO YOU
You agree that Big Train World may send electronic mail to you for the purpose of advising you of your order status. You will receive an automated response upon completion of the on-line ordering process. We may also need to e-mail you if there is a problem with your order. If you would like to be on our regular mailing list, check the "newsletter" box during checkout.
PICTURES
Pictures may differ slightly from the actual shape/design of the product you receive as a result of changes made by the manufacturer of the product.
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitors display of any color will be accurate.
LINKS TO OTHER WEB SITES AND SERVICES
To the extent that this Site contains links to outside services and resources, the availability and content of which Big Train World does not control, any concerns regarding any such service or resource, or any link there to, should be directed to the particular outside service or resource.
DISCLAIMER
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT BIG TRAIN WORLD SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
INDEMNIFICATION
You agree to defend, indemnify and hold Big Train World harmless from and against any and all claims, damages, costs and expenses, including attorney fees, arising from or related to your use of the Site.
MISCELLANEOUS
This Agreement shall be construed in accordance with the laws of the Netherlands. without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the court of the Netherlands.
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